Jammu, May 14 (DD) — As Indo-Pak tensions flare along the border regions of Jammu and Kashmir, civilians across both border and non-border areas are facing severe disruptions—not just from the immediate threat of conflict, but also from a digital paralysis affecting critical government services.
While shelling, drone activity, and heightened security have made headlines in border towns, residents in interior districts far from the Line of Control are also struggling—with digital connectivity and access to essential online services effectively shut down.
Widespread Online Disruptions
Major government portals such as jk.gov.in, the J&K Services Selection Board (JKSSB) site, Jansugam, JK Revenue, and online systems for Domicile Certificates and Land Records remain inaccessible for many users. Additionally, the portals of the education departments—Directorate of School Education Jammu (DSEJ) and Directorate of School Education Kashmir (DSEK)—have also been non-functional, further compounding citizens’ woes.
“The unavailability of these platforms has brought public services to a halt,” said a local resident. “We couldn’t apply for certificates, access employment portals, or even check basic land ownership details.”
Fear and Confusion Beyond the Conflict Zones
While fear is palpable in areas directly affected by military activity, non-border regions have not been spared the psychological toll. The combination of service outages and uncertainty has led to widespread anxiety. Residents describe a feeling of helplessness, with no clear information on when systems will be restored.
Compounding the issue is the rise in fake news and misinformation circulating on social media platforms. Sensational headlines and unverified videos are fueling panic, even in relatively safer zones. The lack of official updates due to digital blackouts has made it difficult to counter these narratives effectively.
Experts Call for Resilient Digital Infrastructure
Digital analysts and governance experts argue that the ongoing situation underscores the urgent need for disaster-resilient e-governance infrastructure in sensitive regions like Jammu & Kashmir.
“In times of crisis, citizens turn to digital platforms for everything from emergency information to essential documentation. When these platforms fail, it only deepens the humanitarian impact,” noted a social activist with a Kashmir-based civil society group.
A Call for Transparency and Communication
With tensions slowly de-escalating along the border, the public now demands clarity from the administration. While physical conflict may be reducing, the digital disconnection has left behind a silent but significant crisis that continues to affect thousands of families.
Until online services are fully restored and credible communication channels are re-established, people across Jammu & Kashmir remain in a state of limbo—caught between geopolitical tension and governance breakdown.
(This article was first appeared on The Chenab Times)
Anzer Ayoob is a journalist and author based in Jammu and Kashmir. He is the founder and current Editor in Chief of The Chenab Times. He is also president of Chenab Times Foundation, a registered charitable trust focused on art, culture and addressing public grievances.
