Union Minister of Communications Jyotiraditya Scindia ushers in a New Digital Era of Postal Services
Diplomat Correspondent
Srinagar:DD, Union Minister of Communications and DoNER, Jyotiraditya M.Scindia, the Department of Posts (DoP), has successfully rolled out IT 2.0 – Advanced Postal Technology (APT) under the vision of the Prime Minister, Narendra Modi.
This landmark digital upgrade marks a transformative step in the Department’s modernisation journey to each of its 1.65 lakh post offices; aligning with the Government of India’s vision of Digital India and Make in India.
IT 2.0 brings faster, more reliable, and citizen-centric postal and financial services to every corner of the country, reaffirming India Post’s commitment to inclusivity and service excellence.
Building on the success of IT Modernisation Project 1.0, the newly launched Advanced Postal Technology (APT) platform introduces a microservices-based application that delivers faster, more reliable, and user-friendly citizen-centric services.
The designed and developed indigenously by the Centre for Excellence in Postal Technology (CEPT), the application is hosted on the Government of India’s MeghRaj 2.0 cloud platform and supported by BSNL’s nationwide connectivity.
Union Minister, Scindia says “APT will transform India Post into a world-class public logistics organisation. Led by Prime Minister, Narendra Modi from the front, this is Aatmanirbhar Bharat in full strength, charting the path for a stronger, self-reliant Digital India.”
Key Features of APT include: Micro-services, open API based architecture; single, Unified user interface; cloud-ready deployment; end-to-end digital solution from booking to delivery; next-gen functionality – QR-code payments, OTP based delivery, etc; open network system – ensuring reliable connectivity even in rural areas; a 10-digit alphanumeric DIGIPIN – to enhance delivery accuracy; and improved reporting and analytics.
The rollout was executed in a phased and structured manner after a successful pilot in the Karnataka Postal Circle during the month of May–June 2025. Key pain points were identified and learnings were incorporated to refine the system and strategy.
A carefully staggered rollout followed, in the “Jammu & Kashmir Postal Circle” from 15th July 2025 to 4th August 2025. The roll out culminated in all 23 postal circles on 4th August 2025 with over 1.70 lakh offices, including all the post offices, mail offices, and administrative units live on APT.
Recognising that the success of technology transformation depends on its employees, India Post trained over 4.6 lakh employees through a cascade model involving Master Trainers, User Champions, and End-Users under the principle of “Train – Retrain – Refresh”.
This ensured readiness at every level and smooth adoption across the country. The system has already demonstrated its resilience and scalability, successfully handling over 32 lakh bookings and 37 lakh deliveries in a single day.
With the completion of IT 2.0, India Post reaffirms its position as a modern, technology-driven service provider, while upholding its legacy of trust and unmatched reach.
The success of APT is a testament to the dedication of India Post’s workforce and its commitment to bridging the rural–urban digital divide, promoting financial inclusion, and delivering world-class services to every citizen.DD
